What Visitors Really Want: Understanding User Needs and Building AI Chatbots for Online Exhibition Services
Roles
HCI Researcher in User Centered Design Methodology Course (Advised by Youn-kyung Lim), KAIST
Goals
Understanding User Needs and Building AI Chatbots for Online Exhibition Services
Details
Lead Contextual Inquiry for understanding user needs for online exhibition services
Applying Cultural Probes for Understanding User Expectations about Online Exhibition
Defining the personality of chatbots by harnessing participatory Wizard-of-OZ
Defining design guidelines and requirements of conversational chatbots for online exhibitions services
Project 1
Applying Contextual Inquiry for Understanding
User Needs for Online Exhibition Services
We conducted contextual inquiry Tt find out user needs for online exhibitions visits.
Moreover, we classified the affecting factors of immersion and engagement during visiting online exhibitions. Through this, we draw out various interesting insights and contributed to designing online exhibition services by proposing several design considerations.
Pilot Study
Refined Experiment Setting
Data analysis and Findings
If you are interested in our results, here is the results of the first project (In English)
Project 2
Applying Cultural Probes for Understanding
User Expectations about Online Exhibition
This project aims to provoke inspirational responses from users’ exhibition experience to find possible design directions for online exhibition services through the probe. To achieve such an objective, our probes focus on sharing unobvious, idiosyncratic, and real aspects of the participant’s life and exhibition experience. The probes thus attend to the personal details of the participant’s experience and of the individual definition of the exhibition.
Project 3
Design Guidelines for Building AI Chatbots in Online Museum
• Battle of Wizard: an online prototyping-based participatory design method
• KAIST User Centered Design Methodology Class Research
We defined the personality of Chatbots by harnessing participatory design methodology.
Preferred Chatbot Personality
Participants chose the personality of Chatbots and defined the preferred AI chatbot stat
2. Defining Preferred Chatbot Functionalities
Participants chose the expected functionality of online museum chatbots.
3. Conducting the Battle of Wizard of OZ
In this project, we proposed an online prototyping-based participatory design method named “Battle of Wizard” for supporting the rapid prototyping and iterative improvement of conversation design. We also shared the experience of how we applied this method to the design of online museum chatbot. The result identified that this method has a positive effect on mobilizing the enthusiasm of participants and eliciting high-quality dialog data.
